Terms and Conditions

In these terms and conditions (Terms), "we" "us" and "our" refers to Kies Family Wines. A reference to "you", "your" or "purchaser/s" means a user of this website who may also purchase products from this website. Your access to and use of all information on the website as well as the purchase of our product/s is provided pursuant to the Terms. The Terms apply to all users of the website and by using the website and purchasing from us, you agree to be bound by these Terms. Whilst the website can be viewed by the general public, all persons who purchase products from us must elect to have products sent to an Australian postal address.

Consumer Guarantees

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds and Returns

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

· is unsafe
· is significantly different from the sample or description
· doesn't do what we said it would, or what you asked for and can't be easily fixed.

All returns/warranty items require proof of purchase – e.g. your receipt.

Applying for Warranty and Product Returns

To return a faulty or damaged product, please go to Your Account and click on Returns and lodge a claim. You will then be issued with a Return Authorisation (RA) number. Please clearly print your RA number on the outside of the package when returning it to us.

ALL warranties are Return to Base. This means that all returns, warranty claims or refund claims must be returned to Kies Family Wines by you, at your own cost. Kies Family Wines does not cover or refund delivery charges.

Manufacturer warranties will be sent back to the manufacturer. This may take up to 30days. Kies Family Wines will send you regularly updates for your warranty claim.

All returns/warranty items require proof of purchase – e.g. your receipt.

Pricing Policy

All of our prices are in Australian dollars (AUD). Please note that currently we are NOT registered for and do NOT charge Australian GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from our suppliers. All transactions are processed in AUD.

Payment for Orders

Payment options include direct deposit or PayPal (includes Visa/Mastercard). We only accept Australian issued credit cards. The credit card holder must be either the billing or shipping recipient. For store pick up orders, payment is made in person when picking up, and must be arranged prior to placing the order. Orders placed with pickup that have not been pre-arranged may incur addiotinal shipping fees.

International orders

At this time Kies Family Wines does not ship orders outside of Australia.

Order Cancellation Due To Error or Unavailability

Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar genuine mistake, we reserve the right to cancel the relevant transaction and offer the product to you again at the correct price and/or with the correct information. Where your credit card has been charged, we will immediately refund your credit card/bank debit for the total amount debited.

Where a product is out of stock or is temporarily unavailable, we will endeavor to dispatch the product as soon as practical after we receive it from our distributors. Where a product becomes permanently unavailable, we will cancel the relevant order and where your credit card has been charged, we will immediately refund your credit card/bank debit for the total amount debited. We will attempt to contact you to let you know before this is to occur.

Hyperlinks

This website may contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

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